Email FAQ

Q.  I can no longer get in to Outlook Web Access (OWA) what is the problem?

A.  Your password may have expired please click here to reset your password.

Q.  Can I access my e-mail from the internet?

A.  Yes, you can access your e-mail from anywhere by going to the Simpson Web site and using the WebMail link under the appropriate tab of Current Students or Faculty & Staff.

Q.  I can’t e-mail more than one person, why?

A. You must separate e-mail addresses with a semi-colon ( ; ), not a comma.

Q.  Is there another option besides this Microsoft Outlook Web Access (OWA)?

A.  Yes, and no.  If you wish to use Simpson’s e-mail system you will have to use OWA for internet e-mail access.  On the other hand you can use any client that is compatible with an Exchange or IMAP email server.  Exchange service can only be used on campus, the IMAP option can be used off campus as well as on.

Q. How do I get rid of SPAM in my e-mail?

A. Our spam filter allows each person to designate e-mail messages as ‘Spam’ or ‘Not Spam’.  Follow this link for specific instructions how to tailor your e-mail account to get only the messages you want.

Q.  I received an e-mail stating that my mailbox  size is nearing it’s limit or has reached it’s size limit, what do I do?

A.  You now have 100 megabyte of space on the e-mail server to store e-mails.  As you reach 90 megabyte you will receive a warning message.  As you reach 100 megabyte you will be unable to send any e-mails and you will get a message stating you have reached your limit.  At this point you need to free some space.  The easiest way is to delete e-mails with large attachments, empty your Junk Email folder, empty your Deleted Items folder, and empty your Sent Items folder.

Q.  When I click New to create a new e-mail message I get an error that saysThe feature you are trying to use is on a CD-ROM or other removable disk that is not available”. Insert the ‘Microsoft Office 2000’ disk and click OK.

A.  The error has to do with a control in Office’s gallery of components that OWA tries to invoke — the HTML Source Editing component, which is part of the Office Tools subset of features. This component is not typically installed, but may be set to “Install on first use” by default when Office is deployed. The message should no longer appear once the Office 2000 CD is provided. If the CD isn’t available, try following these steps to alleviate the problem:

  1. Open Control Panel -> Add or Remove Programs and select Office 2000. Click Change.
  2. In the Office 2000 Maintenance Mode menu, click Add or Remove Features.
  3. Under Office Tools, select HTML Source Editing and choose Not Available from the list of options.
  4. Click Update Now to complete the changes.  Now try to create a new email.

Q.  Can I use Outlook Express?  If so, how do I set it up?

A.  Yes you can, please go here for instructions.

Q.  Can I use Outlook?  If so, how do I set it up?

A.  Yes you can, please go here for instructions.