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Crisis Resources

Campus Crisis Resources

Campus Security
Hours: phone answered 24/7
Phone: 515-961-1711
Location: Kent Campus Center

Counseling Services
Hours: Monday - Friday, 8:00 - 4:30
Phone: 515-961-1332
Location: Kent Campus Center

Residence Life/Dean of Students
Name: Luke Behaunek, Director of Residence Life and Dean of Students
Hours: Monday - Friday, 8:00-4:30
Phone: 515-961-1562
Location: Kent Campus Center

Health Services
Name: Katie Lee, RN, Director
Hours: Tuesday, Wednesday, Thursday, 8:00-3:00
Phone: 515-961-1604
Location: Kent Campus Center

SARA (Sexual Assault Response Advocates)
Phone: 515-330-6392 (call or text)
Hours: phone answered 24/7
Services Provided: 24-hour Crisis response, support and information on issues
related to sexual assault

Crisis Hotlines

Crisis hotlines are available to people in crisis, AND TO PEOPLE SUPPORTING SOMEONE IN CRISIS for consultation.

Central Iowa Crisis Line
Phone: (800) 258-8858
Website: http://www.cicsmhds.org/services/crisis-services/
Hours: 24 Hours, 7 days a week
Services Provided: Crisis support for people looking for immediate help with their emotions or mental health; mobile crisis outreach

Statewide Crisis Line
Phone: (800) 332-4224
Website: https://www.foundation2.org/services/crisis-center/
Hours: phone 24 Hours, 7 days a week; chat and text available 9am-3pm Monday-Friday
Services Provided: Crisis support via phone, chat, or text

National Suicide Prevention Hotline
Phone: (800) 273-TALK (1-800-273-8255)
Website: http://www.suicidepreventionlifeline.org/
Hours: 24 hours, 7 days a week
Services Provided: Confidential suicide crisis support (via phone call)

Crisis Text Line
TEXT “START” TO 741-741
Website: http://www.crisistextline.org/
Hours: 24 hours
Services Provided: Confidential crisis support (via text message)

Polk County Crisis & Advocacy Services
Phone: (515) 286-3600
Website: https://www.polkcountyiowa.gov/cfys/services/crisis-advocacy-services/
Hours: 24 hours, 7 days a week
Services Provided: Rape or sexual assault crisis (old or new) and violent crimes

The Trevor Project
Phone: (866) 488-7386
Website: http://www.thetrevorproject.org/
Hours: 24 hours, 7 days a week
Services: Talk with a trained volunteer counselor via phone

Text: Text the word “Trevor” to 1-202-304-1200. Standard text messaging rates apply.
Hours: Fridays between 3:00 p.m. – 7:00 p.m. (Central)
Services: Text message with a trained counselor

Online Chat: TrevorChat 
Hours: 7 days a week from 2:00 p.m. – 8:00 p.m. (Central)
Services: Chat with a trained volunteer counselor online

Crisis Observation Center

Open 24 hours/day, 7 days/week, the Observation Center is able to assist individuals who are experiencing a mental health crisis which cannot be resolved at home, but does not require hospital level of care.
A person can be assessed, triaged, and the appropriate level of treatment determined.  A person can enter on their own, be transported by another family member or friend, brought by the mobile crisis team, or by law enforcement. The Crisis Observation Center is staffed by nurses and mental health professionals.

Location: 1801 Hickman Road, Des Moines, IA
Phone: (515) 282-5742  In case of emergency, call 911
Website: https://www.broadlawns.org/crisis-observation-center.cfm

Local hospitals/emergency rooms

If a person is in imminent danger to their safety, call 911 or visit a local emergency room.

Iowa Lutheran Hospital (515) 263-5120
700 E University Ave
Des Moines, IA 50316

Mercy Medical Center (515) 247-3121
1111 6th Ave
Des Moines, IA 50314

Emergency Interpretation Hotline

The Iowa International Center is able to provide non-English speaking Iowans, and those assisting them in a time of crisis, with access to a free 24/7 Emergency Interpretation Hotline.  More than 220 languages are available.
To request emergency services, dial (515) 282-8269, option 5, and use code 7092. You will be connected with an interpretation service who will work with you on connecting with a professional interpreter.

If you are concerned about someone’s safety based on a Facebook post:

From Reporting to Supporting: Using Facebook to Support Someone in Suicidal Crisis from SAVE on Vimeo.